Your customers. Your brand. One app.
Pool Junction gives every customer a mobile app for the relationship they have with your company: their balance, their invoices, their service history with readings and photos, bids to approve, messages, and a way to report a problem. Fewer "did you come today?" calls. Faster approvals. Faster payment.
Add-on · $25 per month for your whole company
Everything they used to call you for.
See the balance and pay it, right in the app
Invoices and balance in the app, paid with a saved card, ACH, Apple Pay or Google Pay. Customers add, update or remove their own cards on file, so the office never takes a card number over the phone again.
Approve bids in two taps
Estimates arrive by push, text or email with a secure link. Customers approve or deny from the app and the office sees the answer right away.
Read the service log
Chemistry readings, chemicals used, checklist, technician notes, and the photos and videos from each visit. Fewer "did you come today?" calls.
Push notifications in your name
Every push is titled with your company name and also saved to the customer's note history. You choose which types customers receive: bid approvals, online payments and shopping list.
Report a problem
A repair request with photos goes straight to your Plus control panel, tied to the customer and the technician.
Messages
Keep customers informed with one-way messages today. Coming soon, customers can reply to your office for a conversation kept with their customer record.
Coming soon: two-way messagingQuick mass push notifications
Storm on the way? Friday route delayed? Reach all your customers or just one technician's route with a push notification through Pool Junction. Keep everyone informed without calling or texting them one by one.
Service updates right in their pocket
Customers get a push notification when service is complete, with photos, water readings and messages from their technician all in Pool Junction. They can see the work for themselves, without calling your office for an update.
Every customer invited in one afternoon.
Turn it on
Enable Pool Junction in Company Settings. Payment portal options for Apple Pay, Google Pay and ACH unlock with it.
Invite everyone
Flip the mass-invite toggle. Every customer with a phone number gets a text with a personal access code, good for 48 hours.
They sign in
Customers see your branding, their balance, saved cards, service history and your Quick Message.
It keeps working
Service stops, bids, payments and shopping list items trigger push notifications in your company's name.
Control who gets what
Access is a company-level switch and a per-customer switch, so you can roll the app out to everyone or one account at a time. Notification types are yours to allow or silence.
- Per-customer access toggle on the customer record
- New leads are created with app access on by default
- Three customer notification permissions you control
- Payment portal options require Pool Junction to be on
Portals are common. A branded mobile app is not.
Skimmer, Pool Brain and Jobber list a web customer portal. None of them list a branded customer mobile app with push notifications in your company's name, in-app bid approval and in-app repair requests. Pool Office Manager lists neither.
"Customers can see their logs, which saves us time and eliminates unnecessary contact."
Legends Pool ServiceCustomer app FAQs
How do my customers get the app?
Turn on Pool Junction in Company Settings, then flip the mass-invite toggle. Every customer with a phone number on file gets a text with a personal access code that is good for 48 hours. You can also enable access one customer at a time.
What can customers do in the app?
See their balance and invoices, pay with a saved card, ACH, Apple Pay or Google Pay, approve or deny bids, read service logs with readings and photos, receive messages, and report a pool problem with photos. Two-way messaging is coming soon.
Is the app branded to my company?
Yes. Push notifications carry your company name, and a Quick Message banner lets you post your own message with an image or video for every customer to see.
What does Pool Junction cost?
Pool Junction is an optional add-on at $25 per month for your whole company, regardless of how many customers use it.
Works hand in hand with
Give your customers an app with your name on it.
Thirty days free. Talk to a pool pro, not a ticket queue.